how to order

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treetops colour harmonies abn 20088 335 237

you can easily email, fax, or phone us an order. we do not have separate secure on-line ordering at this point in time. however, if you click on the order link, this will bring up your email program so that you can email us an order. you will need to include the following details in your email to us:

1. list products you want to purchase

     a. amount of product you wish to purchase (ie 250 gms)

     b. product name (ie tussah silk tops, silk hankies….)

     c. name of colour - it is a good idea to list some options for colour substitutions in case we are out of stock and you

         don't want to wait.

2. include your details

     a. name

     b. address

     c. town

     d. state

     e. country (if applicable)

     f. post code

     g. phone number and mobile number (optional)

     h. email address

3. payment options

payment is due before the goods will be shipped.  PLEASE LET US KNOW HOW YOU PLAN TO MAKE YOUR PAYMENT.  an invoice will be sent with the goods or we can email you a copy before goods are shipped to arrange EFT payments.  you have the following options to choose from: 

     a.) cheque or money order send in australian dollars. 

     b.) direct deposit via eft or telegraphic transfer - payment within australia can be made directly in our account using electronic funds transfer (eft) (internet banking).  we can email you a copy of the invoice before goods are shipped with our EFT details if you choose this form of payment.  International clients can make payment via telegraphic transfer.  please let us know this is how you will be paying.  any incoming bank fees incurred will be paid by treetops. all outgoing bank fees are payable by client.  please note that outgoing charges may include intermediate bank fees charged as part of the funds transfer process.  these fees generally do not become apparent until we receive payment and often amounts to A$15-A$20.

     c.) credit card - phone, fax, text or email us your card details. treetops accepts payment by visa, mastercard and bankcard. please supply the following information: i.) type of card ii.) name on card iii.) card number iv.) expiry date.  emailing your credit card details if you are emailing us an order and want to pay by credit card, please send the first eight digits in one email, and the remainder and expiry date in a second one.

4. choose method of shipping -

     a.) airmail within australia this takes 3-7 days or internationally usually 10-15 day. 

     b.) express post -  2 or 3 day service.  Overnight service is only offered when both parties are inside the cbd

         (treetops is located outside the cbd).  express post satchels are as follows: 

          1.  500gm = $8.40 (this sachel can only hold 250gm of wool because it is so bulky)

          2.  3kg = $11.70 (can hold up to 750gms of wool or 3 kgs of silk).

          3.  SPECIAL 3kg EXPRESS EXTRA LARGE SATCHEL = $14.00 (can hold up to 2.4 kg of wool or 3 kg of silk)

 postage rates within australia, click here.

5.  international clients

please be sure and access our 'export price' list - our 'gst' tax component has been removed for export clients.  more than half our business is overseas - we are happy to ship overseas. we highly recommend using a credit card for payment, this way the exchange rates are taken care of automatically on the day of the transaction.  we request payment prior to shipment, unless alternative arrangements are agreed in advance.

duty and custom fees - any duty and/or customs fees incurred are payable by client.

parcel insurance -  there is a A$9.00 fee which allows us to obtain a tracking number for your parcel (this only applies to parcels over 2kgs).  in twenty years of business we have only ever lost 3 parcels using Australia Post.  however, if you would like the contents of your parcel fully insured then ask us for a quote.  in general the cost is of extra cover is A$9.00 for the first A$100 plus A$2.35 for every additional A$100 (there is no content insurance for some countries).  once the parcel leaves is our doorstep, it is YOUR responsibility.

international postage rates are shown in the table below.

Example: for a 800 gm parcel going to Europe (Zone D) it would cost $3.31+ (800*$0.0273)=$25.15

5. quantity discounts - quantity discounts are available for purchases over a$500.  conditions apply, please inquire for details.

our contact details

treetops colour harmonies nancy and mark ballesteros 6 benwee rd. floreat, wa 6014 western australia phone +61 8 9387 3007 fax +61 8 9387 1747 email: nancy@treetopscolours.com.au

visits to our studio are welcome by appointment (9 - 4 monday to friday)

home         email an order